REGISTER
1. To sign up, click the register link, located to the left,
or click here.
2. Complete the necessary information about yourself. You
must enter your first name, last name, email address, username,
password, address, city, state, zip code and password answer,
or you will not be able to create an account. Click the Signup
button the submit. You will receive an email with your user
information.
3. Make sure your email address is formatted exactly the way
it appears in an email. The format should be similar to this:
yourname@yourdomain.com. If you enter the incorrect email,
you may not receive your information, bid information, etc.,
when you are using the system.
4. It is important to select a good username and password.
Both should be at least six characters. If you use capital
letters, make note of this because the Web site is case sensitive.
5. It is possible you may select a username that has already
been taken by someone else in the system. Just choose a different
username, and your signup should work properly.
6. Don't forget to choose an appropriate password question,
then answer that question below. This will be necessary if
you ever need to retrieve your signup information.
7. If, for any reason, you forget your username and password,
you will be able to resend your user information to yourself.
Just click the Forget Your Password link, located on the login
page, or click here. You
will need to type in your first name, last name and email
address to access this information. Once you have entered
this, and the system has found you, you will need to enter
the answer to the password question you chose when signing
up. If you answer this correctly, your information will then
be sent to your email address.
8. Once you are in the system, you will have the ability to
edit your information. Just choose Edit user information,
which is located under the USER MANAGEMENT header on your
main administration page. You may edit the information at
your will.
LOGIN
You have the ability to login from just about every page on
HorseJockey.com. In the lefthand column, there is a login
panel, where you must enter your username and password. Make
sure you do not have the Caps Lock key down because the username
and password fields are case-sensitive. If you are still having
problems logging in, another option is to retrieve
your password.
PLACING
ITEM FOR SALE
1. Login to the site using your user information. If you have
just signed up, you are officially logged into the site.
2. Click the Place ad link, located just below the ITEM MANAGEMENT
header. This will create a temporary shopping cart, so you
will have the ability to add as many items as you would like.
If you have already started creating items and have not checked
out yet, you will see your additional items in the shopping
cart.
3. On the Item List page, select Place Item for Sale. This
will allow you to enter items into the system.
4. You will enter basic information about that item, including
the following information:
• Category/subcategory - this determines where your
item will reside when people try to search for it on the site
• Title - the item for sale in a word or phrase (fewer
than 150 characters)
• Description - detail of the item for sale; can be
as long as the seller deems necessary to describe
• Reserve - the estimated value of the item for sale
(click here for more information)
• Asking price - the price the seller would like to
receive for the item
• Images - up to two images that convey what the item
is to the public (if you are having difficulties uploading
images, please click here)
The category, subcategory, title, description and reserve
are required. If any of these items are empty you may receive
an error message when trying to submit. Also, if you are entering
a horse and would like to enter pedigree information, click
here for instructions. Once you have entered this information,
hit the Add Item button.
5. You will be returned to you item list, which now contains
at least one item. You will see the item title, subcategory,
value, ad price and Edit and Delete actions. The ad price
is determined by the item reserve (click
here for more information).
6. If you are not satisfied with your ad, just choose the
Edit action to change the ad. The edit item page will look
similar to the add item page. Once you have made your changes,
click the Edit Item button.
7. If you have changed your mind and have decided not to place
the ad, just click the Delete action. You will then be asked
if you are sure you want to delete the ad. Click the Delete
Item button if you want to delete the ad.
8. You may also add another item. You may repeat this step
for as many items as you would like to place on the site.
Each time you revisit the Item List page, you will notice
that the Total will be adjusted for the number of items you
are adding.
9. Once you have entered all the items you would like to place
on the site, click the Proceed to Checkout button.
10. Before purchasing, you still have the ability to make
changes on your item(s) and/or add another item. Make sure
to do so if necessary.
11. You have two options in which to purchase ads:
• Option 1 — Pay Now: To pay by credit card, click
the Pay Now button. You will be taken to a secure area to
input your information. All information pertaining to your
account with Horse Jockey will remain confidential. You will
be sent an email receipt of your purchase and an address to
which to send your payment.
• Option 2 — Send Invoice: To be billed by
Horse Jockey, click the Send Invoice button. You will be sent
an email receipt of your purchase. A receipt will also be
sent to Horse Jockey. You will then have 10 days to pay for
your ads.
12. Once you have chosen the payment plan, and you have entered
the necessary information, you will be taken to a receipt
page. This page will show exactly what you have ordered. You
will also receive an email of the order to your inbox. Keep
that for your records.
EDITING
AN ITEM FOR SALE
1. Login and click on the link called View your current items
for sale (history).
2. This page shows the item name, value, sale expiration,
system status (click here for
more information about system status) and actions. You have
a couple of options at this point to make item modifications.
3. To add, edit or delete the item pedigree, choose the Pedigree
link. Click here for more information.
4. You may edit limited information about your item by clicking
the Edit link. You have the ability to change images, category,
subcategory, title, short description, asking price and link.
You cannot change the reserve without renewing the ad (click
here for more information regarding the reserve). Click
Edit Item to make changes.
5. If you would like to cancel your ad, just choose the Cancel
link.
6. If your item has expired, and you want to renew it, just click the Renew link. Renewing an
ad means you will have to also purchase the ad again. Once
you have clicked Renew, a shopping cart will be created, or
the system will find a shopping cart, if you are in the process
of purchasing multiple ads already. You can renew an ad for 30 days from today.
SEARCHING
ITEMS
There are various ways to search items within the system.
The simplest way is by entering keywords or phrases in the
search panel on the search page itself (to learn more about
the advanced search, click here). On
the search page, you will see the Item Name, the ad submission
date and the description. If a photo exists for the particular
item, there will be a little photo icon next to the item description.
You may view the item detail by clicking on the item name.
PLACING
BID ON AN ITEM
1. There are numerous ways to access items for sale within
the Horse Jockey site. You most likely have performed a search
at some point, or you may have clicked on a featured link
from the front page.
2. You are able to bid on items from the Item Detail page.
In the top right-hand corner of the detail page, there is
a text field next to a BID button.
3. When placing a bid, do not enter a comma.
4. If other bids have been placed on the item, you will see
them under BID HISTORY, located in the bottom right-hand corner
of the detail page.
5. When you have entered a bid, click the BID button.
6. You will then proceed to the Bid Check page
7. If you are not logged in, the system will prompt you for
your username and password. Just enter your username and password
to continue with your bid.
8. If you are satisfied with your bid, click the PLACE BID
button.
9. Once you have placed your bid, the item seller will receive
an email with your new bid.
10. Under the BID HISTORY, you will notice the bid you have
just placed on the item. That bid will be marked as an open bid, with a white background.
CHECKING
BIDS ON YOUR ITEMS
1. Login and click on the link called View your current items
for sale (history).
2. This page shows the item name, value, sale expiration,
system status (click here for
more information about system status) and actions. Click
on
the bid link or the item title.
3. You are now on a page titled Bid History. At the top, you
will see the item title, value and sale expiration. Below
that, you will see bids that have been made on your item.
This includes the bid amount, bidder's username, time of bid,
status (click here for more information
about bid status) and actions. If no bids have been made,
you will not see any bids.
4. Click on the bidder's username to see detail on that particular
bidder. You can view first name, last name, middle name, email
address, phone number, username, city, state and zip. You can also block
the bidder if you would like. Click here
for more information on blocking bidders.
5. If your item has not been expired for more than 48 hours, you have
the ability to accept, confirm, decline and omit bids.
6. To omit a bid, select the Omit button, on the far right.
This will take you to a page called Omit this Bid. You may
need to omit a bid if you do not want this bid to appear on
your item detail page. Click the Omit button to remove this
bid from public view.
7. To decline a bid, select the Decline button, located in
the middle of the action buttons. This will take you to a
page called Decline this Bids. Declining a bid means the bid
is unacceptable. Click the Decline button to decline the ad.
Once you have done this, and email will be sent to the bidder
indicating that the bid has been declined.
8. To accept a bid, select the Accept button, located at the
left of the action buttons. This will take you to the Accept
this Bid page. When you accept a bid, its status will change from open to pending. Users will still be allowed to bid on the item until the pending bid is marked sold, declined or omitted. You
may also enter additional comments to send to the winning
bidder. When you are ready to accept, just click the Accept
Bid button. Once you accept a bid, an email will be sent to
the winning bidder, which will include your contact information.
You will receive an email that includes the winning bidder's
contact information. Once you contact the bidder and verify the sale, you will then want to confirm the sale.
8. To confirm a sale, just select the Make Sold button. This will take you to the Confirm This Sale page. When you confirm a sale, its status will change from whatever it currently is (probably pending) to sold. You will want to set your items sold to let others users know that the bidding as come to a halt. When you are ready to make the item sold, just click the Confirm This Sale button. Once you confirm the sale, an email will be sent again to the winning bidder, condirming the sale. You will again receive an email that includes the winner bidder's contact information. Also, an email will be sent to all remaining pending bidders, indicating that a winning bid has been awarded.
CHECKING
YOUR BIDS
1. Login and click on the link called View items on which
you have placed bids.
2. This page shows the item name your bid amount, time of
bid, sale expiration, status (click here
for more information about bid status) and history.
3. Clicking on the item title takes you to the item detail
page. At this point, you could even place another bid on an
item, if your last bid has been declined.
4. To view a complete bid history of a specific item, click
the History link, located on the far right. The Bid History
page lists all the bids that have been made on the item in
which you have placed a bid.
UPLOADING
IMAGES
Uploading images allows bidders to see your item and will
increase the chances of selling your item quickly. Here are
some tips to remember when uploading images:
1. Click the Browse button for the image. Find that image
located on your computer. Once you have selected an image,
click Upload. The image will appear below. Repeat this process
if you would like to add a secondary image.
2. Use images with either .jpg or .gif extensions. While you
may upload different file types, and while you might be able
to view your image just fine, other people using different
browsers or different platforms may not be able to see the
images.
3. If possible, resize your image close to the size that it
will appear on the site. The main image should have a width
of 250 pixels, while the secondary image should have a width
of 125 pixels. If you cannot resize the image, it will be
automatically resized by the Web site, but it might appear
slightly grainy.
4. If you have problems uploading your pictures, email them to
and
we will put them on the site.
ITEM
RESERVE
Item reserve is a required field when entering items. It is
the estimated value of the item you are adding. This value
determines the price you will pay for the given ad. The reserve
will not be shown when users bid on items.
Horse Jockey assumes users will be honest and give accurate
estimates on items. But in the event that an item is found
to have an inaccurate value assigned to it, Horse Jockey reserves
the right to give the item a different value, charge an additional
fee for reviewing the item value and/or remove the item from
the system without a refund.
TIPS
ON PLACING BIDS
Unlike some auction sites, you are not guaranteed a winning
bid just by having the highest bid. The user has the ability
to choose the best bid suited for the product. Here are some
things to keep in mind when choosing items to place bids:
• Invaild bids -- Bids should contain only numbers.
Don't use commas nor any other non-numeric characters. Bids
must be at least $1 and should not exceed $10 million.
• Price -- This is the most obvious objective for a
seller to select your bid. The seller is looking for a respectable
bid, so don't underbid in hopes of "stealing" a
product.
• Location -- A seller is more apt to upload his product
to you if the shipping and handling charges don't outweigh
the product sell itself. Although the buyer is responsible
for shipping, a seller would not think it reasonable that
a buyer would have more expense in shipping than the cost
of the item. You should bid on any items in which you have
interest, regardless of the location; just take into consideration
the cost of shipping from the seller's location.
• Unreasonable bids -- Sellers will quickly block you
if you submit fictitious bids, whether they are too high or
too low.
HORSE
PEDIGREE
If you are placing a horse for sale, you may want to enter
pedigree information. This material will show bidders a little
more information and should help in selling the item.
1. Once you have placed your horse for sale, find it in your
list of items for sale. On the login page, you will see a
View your current items for sale (history) link.
2. The first choice under actions is Pedigree. To add,edit
or delete a pedigree, click this link.
3. This page gives you a graphical representation of the pedigree.
On the left-hand side, you will see the name of your item
(most likely the horse name). You may insert the year foaled
as well as the color.
4. From there, you may input information representing three
generations of that horse. If you are not sure of a particular
sire or dam, you may just leave it blank.
5. Once you are finished updating the pedigree information,
click the submit button, located just below the color.
6. If you need to edit the pedigree information, you can do
this from the same pedigree link located on the Item History
page.
7. You may also delete a pedigree, if you feel it is unnecessary
to sell your item. Just click the Delete Pedigree button,
located at the top of the Horse Pedigree Edit page. You then
have the opportunity to change your mind, if you don't want
to delete the pedigree after all.
SYSTEM
STATUS
System status determines whether or not your ad is available
to the public. If status is pending (marked with a yellow
background), then your ad has not been purchased or has expired.
You must click the Renew link and follow the process. If the
status is Live (marked with a green background), your item
is live on the system. No action needs to be taken at this
time. If your ad is marked Closed (indicated with a red background),
your item has either been sold or canceled. If you wish to
make the item live again, please click the Renew link.
BLOCKING
BIDS
You may encounter users who create unreasonable bids on your
items. If these become persistent, you can block a user with
these simple steps.
1. If you are viewing a bidder's information, just click the
BLOCK BIDDER button at the bottom of the page.
2. You are then taken to the Block Bidder page, where you
can also define a reason for blocking this particular bidder.
Click the BLOCK BIDDER button to disallow the user from bidding
on your items.
You may access your blocked users from your User Management,
located on the page once you have logged into the system.
You can unblock previously blocked users if you would like
to do so.
The system administrator can block users globally, in case
there is a user who is abusing the entire system. If you encounter
a user you feel should be blocked globally, please email the
administrator at .
BID
STATUS
Bid status determines how a specific bid is viewed by the
item seller as well as the public. If the status is open (marked with a white background), the bid will appear on the site as an allowable bid. If the status is pending
(marked with a yellow background), the bid will appear on
the site with the potential to become sold, if the seller confirms the sale. If the bid is declined (indicated
with a red background), the item seller has decided the bid
is unacceptable. If the bid is accepted (green background),
the bidder has been awarded the opportunity to purchase the
item. If the bid is omitted (gray background), the bid will
not appear on the public portion of the site. Omitted bids
are reserved for those bids that are unreasonable or ones
the item seller does not want viewed as users peruse the item
detail.
ADVANCED
SEARCH
You have many options available when looking for the items
that best suit you. You will notice a search panel on the
results page, which will help you narrow your search. Here
are key features you need to know when searching:
• Search
for box: This area can be used to input an item name
or description of a specific type of items. The results returned
will be those that include the word or phrase you input.
• Category/Subcategory:
You have the ability to view all items listed within a certain
category, as well as being able to define that subcategory.
If you perform a category search, the category and subcategory
will always appear at the bottom of your listings.
• State: If you are
looking for items in a particular state, use the State pulldown
menu. This will give you a better listing of items within
your potential shipping distance.
• View items posted in the
last: Choose from one day, seven days or 30 days to
immediately see recent items added to the system.
• Maximum results:
This pulldown menu allows you to customize the number of results
you would like to see on each page. Simply select 20, 50 or
100, depending on the quantity you wish to view at one time.
There are other exciting features on the
search results page besides the search panel itself.
• Photos:
Those items that have photos have a small image of a photograph
located on the right of the description. This will allow you
to view those items that you can see the actual product immediately.
• Re-sort: You also
have the ability to re-sort your results based on item name
and expiration. You will notice that the titles of these two
columns are actually links. Just click on Item Name or End
Date to re-sort your photos.
OUTSIDE
THE U.S. We welcome our HorseJockey.com visitors
from other countries. If you are from outside the U.S., make
sure to select your correct country below. For state, select
the most appropriate abbreviation for your country. At the
bottom of the state list, you will see CN (Canada), MX (Mexico)
and OT (Other).
Also, if you are not from the U.S., Canada
or Mexico, please choose Other in the country pulldown menu.
Also make sure you add your country with your city in the
city field.
Be advised that most HorseJockey.com members
are from the United States. Because most people will be shipping
large items, your location will more than likely be taken
into account as sellers select winning bids. All dollar amounts
as listed in United States dollars, or USD.
BID
DEFAULT
It is possible that a person may bid on an item, you award
them the item and there is a problem with completing the
transaction. Maybe there isn't a good way to deliver the
item, or maybe the bidder just backs out of the deal. No
worry, you can put your item back on the site by following
these simple steps. Remember, a bidder that has an accepted
bid but does not complete the purchase may be blocked from
the
HorseJockey
system.
1. Contact us at and alert us to the situation. Please make sure to list to
the item number and your name, username and email address.
Any other information regarding the situation would be beneficial
as well.
2. The administrator will renew your item based on the amount
of time you have remaining when originally placing the ad.
It is up to the administrator's disgression as to how much
longer your ad will be posted. Please provide information
in an email that would give an idea of how long the ad should
be renewed.
3. You will receive verification from the administrator saying
that your ad is live again in the system.
4.
Login and click
on the link called View your current items for
sale
(history).
5. Find the particular item and click on the
bid link or the item title. The item will probably be marked Closed.
6. Navigate to the bid that reads Accepted. This is the bid you now would like
to decline. Click the decline button. The person who originally won the bid will
receive a declined email.
7. You may want to block this bidder to avoid this instance again with the same
bidder.
8. At this point, you may also want to alert those bidders who have declined
bids that the item is again available. When you accept
a bid, all other pending bids are marked as declined.
